1. IntroductionEzan Express (“we,” “our,” or “us”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.This policy explains how we collect, use, and safeguard your data when you use our platform for peer-to-peer luggage shipping.
2. Who We AreEzan Express operates a peer-to-peer platform connecting travelers (“Carriers”) with individuals (“Senders”) who wish to ship luggage.For data protection purposes, Ezan Express is the Data Controller.Contact: support@ezanexpress.com
3. Information We CollectTo provide our matching service, we collect:Identity Data: Name, date of birth, profile photo, and government-issued ID (for identity verification).Contact Data: Email address, phone number, and physical addresses (for item handover).Transaction Data: Shipment details (origin, destination, item description), Travel details from Carriers, and Delivery confirmations.Payment Data: Payments are processed via Stripe. We do not store full payment card details. Stripe may collect: Payment card details, Billing address, Transaction amount. Please refer to Stripe’s own privacy policy for more details.Technical Data: IP address, browser type, and usage patterns on our website/app.
4. How We Use Your DataWe process your personal data under the following lawful bases:4.1 Contractual NecessityTo provide and operate our platformTo connect Senders and CarriersTo facilitate shipments
4.2 Legal ObligationsCompliance with UK lawsFraud prevention and identity verification
4.3 Legitimate InterestsImproving our servicesCustomer supportPlatform security
4.4 ConsentMarketing communications (you can opt out anytime)
5. Sharing Your Data5.1 With Other UsersLimited information (e.g., name and contact details) is shared between Sender and Carrier to complete deliveries
5.2 With Service ProvidersWe may share data with:Stripe (payment processing)Identity verification providersCloud hosting and analytics providers
5.3 Legal RequirementsWe may disclose data if required by:Law enforcementCourtsRegulatory authorities
6. International Data TransfersSome of our service providers (including Stripe) may process data outside the UK.Where this occurs, we ensure appropriate safeguards such as:UK-approved Standard Contractual ClausesAdequacy regulations
7. Data RetentionWe retain your data:While your account is activeAs required for legal or regulatory purposesTo resolve disputes and enforce agreements
8. Your Rights Under UK GDPRYou have the right to:Access your personal dataCorrect inaccurate dataRequest deletion (“right to be forgotten”)Restrict processingObject to processingData portabilityTo exercise your rights, contact: support@ezanexpress.comYou also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Data SecurityWe implement appropriate technical and organisational measures to protect your data. However, no system is completely secure.Users are responsible for maintaining the confidentiality of their login credentials.
10. Cookies and TrackingWe use cookies to:Ensure platform functionalityAnalyse usageImprove user experienceYou can control cookies through your browser settings.
11. Third-Party LinksOur platform may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children’s PrivacyOur services are not intended for individuals under 18. We do not knowingly collect data from minors.
13. Changes to This PolicyWe may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
14. Contact UsEzan Express Email: support@ezanexpress.com Website: ezanexpress.com
